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Creative Identity
December 13, 2021

Optimizing Customer Service Performance

A leading streaming platform in the entertainment industry was facing challenges with an overwhelming volume of support tickets and long resolution times. Their customer…

  • Strategy

    Triage, Prioritization, Volume Forecasting and Adaptive Staffing

  • Client

    Leading Streaming Platform for Asian Drama

  • Service

    Customer Service Outsourcing

  • Challenge

    Backlog, Inconsistency, Delays, Overload, Visibility

View Project
Creative Identity
August 3, 2021

Streaming Platform

A leading streaming platform was struggling with an overwhelming number of support tickets and long response times. Their customer satisfaction (CSAT) and resolution efficiency…

  • Strategy

    Triage, Prioritization, Volume Forecasting and Adaptive Staffing

  • Client

    Leading Streaming Platform for Asian Drama

  • Service

    Customer Service Outsourcing

  • Challenge

    Backlog, Inconsistency, Delays, Overload, Visibility

View Project