Streaming Platform
A leading streaming platform was struggling with an overwhelming number of support tickets and long response times. Their customer satisfaction (CSAT) and resolution efficiency were both suffering. Our customer service outsourcing solution helped them reduce ticket volume, improve CSAT, and drastically cut response and resolution times. In just six months, we were able to transform their customer service operations and deliver long-lasting improvements.
Task
Our team conducted a thorough audit of the client’s support operations and built a streamlined ticket management system integrated with their existing tools. We recruited and trained a dedicated team, implemented quality assurance processes, and enforced a zero-backlog policy to drastically improve response and resolution times. Through ongoing coaching, real-time CSAT monitoring, and consistent reporting, we helped the client achieve sustained excellence in customer support.
